Add-on solutions that make PureConnect work even better
Maximize your Contact Center solution investment
MESSAGE INSERTION POINTSQuickly and instantly record, enable and disable IVR messages, eliminating IT reliance
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RegREPORTERReporting capabilities and utility tools to effortlessly configure Genesys PureConnect
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CRM DYNAMICS CONNECTORIntegrated agent desktop applications – click to dial, work order screen-pops, dialer integrations, generic interaction creation – embedded in Microsoft Dynamics/365
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EMAIL FLOW TOOLSImprove email interactions with added features and functionalities that increase flexibility
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OUTBOUND CALL DISPLAYUnlimited call numbers and display names for all your customer interactions across your contact center
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EMAIL-TO-FAXAgents can quickly and easily fax documents to clients using email
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AUTOMATED CALLBACKAutomate Agent Callback to Boost Productivity and Enhance Customer Satisfaction
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REMOTE LOGINProactively Counter the Impact of COVID-19 on Your Operations
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